Chosen Solution
Phone turns on but can I go into settings
Hi, Try starting the phone in safe mode and see if you can access the settings app. To enter safe mode: Press the Power button to turn off the phone. Press and hold the Power off option that appears. Tap the option to restart the phone in safe mode and follow the prompts. To exit safe mode simply turn off the phone in the normal way. If you can access the Settings app when in safe mode, then a downloaded app is the cause of the problem when in normal mode. The trick is to find out which one. ;-) You’ll need to uninstall each downloaded app, one by one, and test the phone between each uninstall until it works correctly. The last app that you uninstalled will be the culprit. If you still cannot access the Settings app when starting in safe mode, try factory resetting the phone. Be aware that a factory reset will erase all your data and downloaded apps. It will restore the phone to its’ factory default (or last system updated) condition. It’s important to backup the phone, using the phone’s backup feature before factory resetting the phone. Once you’ve backed up the phone, perform a factory reset (or restore) using the phone’s factory restore feature. Once the phone has been restored to its’ factory default condition, test if you can access the Settings app. If you can, restore the phone with the backup that you made earlier, using the phone’s restore feature. Once you’ve restored the phone to what it was, test if you can still access the Settings app. If you can then the reset has resolved the problem.
