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I want to ask about my Samsung j5 prime, because when i bought this 1 month ago, 1 time i charge it wont charge even the charger is connected all my charger samsung I used but nothing even ones worked. I really worry about my phone because the battery cant remove right? I cant fix it anyone can help or knew about my problems on my phone? Thank You
Hi @ bilal.mymail, What happens if you connect the phone to a computer? Is it detected by the computer? If not (or even it is is) try the following: Use a strong light and a magnifying glass to check that the phone’s charge port pins are all there and that they are all straight and parallel with each other. Also check that the port enclosure is free from lint etc. If there is lint etc, use a vacuum cleaner to clear it out. DO NOT use a metal pin or probe as you may damage the pins. If necessary gently, stress very gently try a wooden toothpick to remove the obstruction. If everything appears to be OK, consult the manufacturer’s warranty statement contained in the documentation that came with the phone as to what you have to do to make a claim for a manufacturer’s warranty repair or replacement. (It is usually found in the User Guide - if you cannot find it, go online and search for Samsung J5 Prime warranty as it may differ depending on your location) Given that the phone is so new, it is not worth voiding the warranty by opening the phone to ascertain what is wrong.
