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Suddenly they won’t connect to my laptop with audio. Used to work, and work fine with my cell phone. I’m sure this is a computer issue but haven’t been able to fix it. Tried TOZO assistance which got some sound working again but the audio quality is terrible and it still lists as ‘voice only".
Hey, Nancy If your TOZO earbuds connect fine with your smartphone but not your laptop, it is likely a connectivity issue that can be found on your laptop. You may want to check if the laptop connects to other earbuds well, and also check if your earbuds connect to other laptops.
Hi @nancyk Do other BT devices connect OK to the laptop? Check what version BT drivers are installed in the laptop, according to the Asus support page for your model the latest version BT drivers is V22.130.0.2 2022/10/07. If yours are an earlier version try updating the BT drivers either through Device Manager or manually install them yourself To get to Device Manager in Win 10, press the Win key + x key key (both together) and click on the Device Manager link in the options box that appears. To check the driver version when the Device manager window opens, scroll down to the Bluetooth category and click on the category to see the hardware entry. Right click on the BT device and click on Properties > Driver to see the version number. To update drivers, right click on the BT device and click on Update drivers and follow the prompts. You need to be online for this to work. To manually install them click on the Asus link above, and in the Please select OS search box, click on Please choose and select Win 10 64-bit. Scroll down to find the BT driver download link. If the drivers are up to date, try uninstalling the BT device in Device Manager and then let Windows reinstall it for you. In Device Manager, right click on the BT entry and click on Uninstall Device and follow the prompts. Close the Device Manager window and restart the laptop in the normal manner i.e. either Shut down and then power on again or select Restart from the power button icon on the desktop. Update (11/29/2022) Hi @nancyk Your BT driver version seems a bit old if it is an Intel BT, so perhaps first verify what actual make and model BT is installed To find the BT device ID info and perhaps this will find the manufacturer of the BT used in the laptop Go to Device manager > Bluetooth > right click on BT hardware entry > Properties > Details > click the arrowhead in the “Properties box” scroll down and click on Hardware IDs > in the Values box the top line should have a Ven_??? and a Dev_??? and perhaps a subsys_??? and Rev_??? This information relates to the Vendor, Device and more specific info regarding the device itself (subsystem and revision) i.e. it identifies who made it and what model it actually is. Search online for Ven (insert number) Dev (insert number) and check what info results about the maker and the device e.g. Ven_10EC = Realtek, Ven _8068 =Intel Corporation etc Once you have the BT make and model number search online for (insert BT make and model) drivers. try to find the manufacturer’s website e.g. Intel? There’s also this website which provides Asus drivers and I’ve used them in the past with no problem. Find the Bluetooth drivers for the BT model in your laptop (model name as you found above) and download them and install and check. Just querying if you can connect other BT devices to the laptop OK? Does the WiFi work OK? - Asking because the WiFi and the BT share the same antenna in the laptop and sometimes even the same IC on the motherboard. Try using the earphones as close as possible to the laptop’s lid i.e. <10cm and check if it connects and works OK. Difficult I know when trying to listen to eaphones. If it does then you have an antenna problem in the laptop.
