Chosen Solution
I may not have the correct computer selected as this is more of an operating system question. Windows will load up to the wallpaper page. When I click to enter the password logon screen it goes right back to the wallpaper screen. If I use the mouse and drag the screen up it still goes right back to the wallpaper screen. There is no power button on the lower right only the icon to connect to the internet. If anything on the page is clicked on the page jumps up then right back down. Pressing any key on the keyboard it does the same thing. We have reinstalled Windows, I was able to set everything up, but nothing has changed when I tried to log back in. Pressing ANY key on the keyboard just makes the screen jump, every once in a while after turning it off it may start to go to the page where I can enter the password but goes right back to the wallpaper page. I have tried to restart in safe mode but only get the Please wait with the dots going in a circle. Has anyone had an issue like this before? As everything I have found so far says to press ctrl alt delete, but it still just makes the screen jump and nothing happens.
I used 2 different keyboards and mouse. Sorry to keep things going but I ended up reinstalling windows from a usb drive and this seemed to work. I was just getting frusterated, as I have never seen anything like this before and I had the customer hounding me on getting it fixed. The customer had already tried to restore the system from the restore from the restore partition. I’m thinking that something was wrong with that partition. The customer had a friend that had been in the IT department for 20+ years and was trying to tell them that the hard drive was bad. I did run test on the hard drive and everything checked out just fine. I normally do not just rush in reinstalling windows like this as I like to find out what is going on so if I see this again I know what is going on. Thanks you for the help and ideas.
Registry might be corrupted, only fix is doing the hard reset, by freshly installing the OS.
