Chosen Solution
I have a surface Pro 4 that the touch does not work. I get the yellow caution with the ! in it. The troubleshooting tells me that the Touch firmware did not install due to an error. When I try and use a firmware update it tells me the firmware is already installed. So will replacing the screen fix my firmware detection issue and get the touch working?
Hey there Bill,
I would completely uninstall the Touch Screen drivers through the device manager (Microsoft link here), as I suspect the issue is in relation to the drivers not being completely installed correctly.
If after that reinstall, you are still experiencing the issues, I would manually download the most recent surface pro 4 touchscreen drivers from Microsoft and try again.
Quick answer: I think its a software and not a hardware issue.
Follow all of the steps in that Microsoft guide, as that will be the most reputable source in the repair. If you have any further questions or simply need guidance, I’ll try my best to help.
Try getting to Microsoft support anyway, it is not recommended to repair any Surface tablets due to the sheer difficulty in part procurement and disassembly.
This is a tough screen to replace, definitely recommend i-opener and lots of patience. Well, if you care about the screen that comes out. The used screen I received + new board did not change this issue, I’ve tried several different uninstall/reinstall variations, including going to Windows 10 previous versions. No luck still. Random thought, the computer seems to lag sometimes, I press on specific spots to alleviate Taping the screen in: the bottom seems to have not done well on mine, using 2 mm double sided, one
Has anyone changed the digitizer I’m having the same issue and even took it in to a computer tech and they thought I got a bad screen but I’m thinking it’s not I got a new one and same issue as everyone else Iv done all the same things as everyone else next step is to change other parts idk what to do the point in the surface was to not have a keyboard attached to it and mouse now I do it sucks I can’t take it with me really it is a pain in the ass.
