Chosen Solution
my hp laptop does not stop roaming it just shows HP & roams in a circle
Hi Frank, I came across your post and would like to assist. The evidence indicates that this is an operating system issue as of now because this issue started after a Windows update. I recommend you to perform the following steps to isolate the issue and arrive at a fix: Power off the laptop.Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.Disconnected AC adapter from the laptop.Press and hold the power button for 15 seconds.Reconnect the battery and plug the AC adapter.Power ON the laptop. Please perform a Microsoft System Restore to rollback the laptop to an earlier date when everything worked fine. This will not delete your data. The steps mentioned under “Restore your computer when Windows cannot start normally” from this ‘‘‘HP document’’’ should help. If the issue persists then please perform a Microsoft Push Button reset by following the steps mentioned under “Performing a push-button reset through Windows Recovery Environment” from the HP document. The Microsoft Push Button Reset repairs your computer by reinstalling the operating system. This can be done either while preserving your personal data and customizations, or removing all your personal data. If the above steps do not work out then you can run a hard drive test on the laptop. In case there is a failure with the hard drive then it needs to be replaced and it was the root cause of the issue. You could contact your manufacturer support team to check the available service options for your laptop. I sincerely hope this fixes the issue. Feel free to keep me posted. Cheers! :)
