Chosen Solution
When candy or sugar is placed into the device, it does not melt or turn into cotton candy once the device is turned on.
Hey Nicholas If the candy is not melting there are a number of possible problems. Its likely that The device is not given enough warm up time, too much candy or sugar is being put in the extractor head, or the candy is unevenly spaced. It is recommended that you give the device at least ten minutes to warm up before placing candy or sugar. Make sure you are using the correct amount of candy for the device, as directed in your manual. If you are using hard candy it is recommend that you distribute them evenly along the extractor head. Additional advice can be found here Nostalgia Electrics PCM805 Troubleshooting Carlton.
Hello Nicholas; As I have taken apart my own machine apart several times, I have found that, if I have connected the wires to the heat ribbon on the wrong sides of the head, the machine will not heat. Just like a battery- the wires need to connect to the positive and the negative. So, try putting the wires on different sides of your machine’s head. You might have to disassemble and reassemble the machine a couple of times. To prevent the waste of sugar, run your machine empty (but not too long!). If the heat knob is all the way up, and the heat starts to work, you should know within a minute or two if this is the case. Hopefully this simple solution is the case :) -Nichole S.
