Chosen Solution
I can turn on the laptop and use the keyboard but every time I try to move the cursor around it still doesn’t move. Once in a while if i keep trying I may get a very slight movement.
I had this problem too. Your touchpad is most likely partially disconnected inside the device. I fixed it easily by opening up the Chromebook and reconnecting the touchpad to the motherboard. This can happen when your Chromebook experiences a drop or a hard hit.
Can you click it down? If not the screws may be too tight. Also try powerwashing it as it could be softwere. As a last resort and the most likely cause open it up. The ribbon cable probably wiggled loose.
