Chosen Solution

Usually pressing and holding the wheel at the bottom arrow for a few seconds shuts off the device. Mine will not shut off. What can I do?

Depending on how old the device is you may need to do a full restore to eliminate possible logic errors. For a possible quick fix do a hard reset. Do a Hard Reset:

  1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
  2. Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears, about 6 to 8 seconds. You may need to repeat this step. Here is a forum with the same issue as yours, apparently this is an abundant issue in nanos. MacForum: http://forums.macrumors.com/showthread.p… Good Luck! -Varsity

press the top (menu button) to go back at the menu, then try. It happened to me (frequently) and it is annoying - but then suddenly it worked again. AND - just make sure the ’lock’ is not on (switch the switch a few times, in case there is dirt or corrosion) toggle it

my apple ipod has just frozen and i have no idea how to fix it my little sister gave it to me and it was just workin fine and now it will not do anything PLEASE HELP…..