Chosen Solution
My bottom load water cooler won’t pull and dispense water from the jug. We’ve tried another bottle and made sure the cap with water tube is securely inserted. What can I try to fix it?
Hi @lauriehammell Found the user manual but that’s about all I could find. Not that it is much help when troubleshooting Since it is a bottom load, there must be a pump to pump the water up to the dispenser. If the pump seems to be operating when trying to dispense water, maybe check that there’s no air locks in the feed from the bottle to the pump. Otherwise I don’t know unless there a problem with the control board. Try resetting the device by removing the power for 5-10 minutes and then reconnecting it.
